Cancellations and Refunds Policy

1. General Refund Policy

Due to the digital nature of Goalzy's token-based service, all purchases are generally final and non-refundable. Tokens are immediately credited to your account upon successful payment and cannot be returned or refunded under normal circumstances.

This policy applies to all token purchases, including:

• Starter Pack (₹39 - 500 tokens)
• Power Pack (₹69 - 1000 tokens)
• Value Pack (₹99 - 1500 tokens)

2. Exception Cases for Refunds

Refunds may be considered in the following exceptional circumstances:

3. Non-Refundable Situations

The following situations are not eligible for refunds:

• Change of mind after purchase
• Dissatisfaction with AI feature responses
• Tokens have been partially or fully used
• Request made more than 7 days after purchase
• Account suspension or termination due to violation of Terms of Service
• Refund requests without valid reason or proof

4. Cancellation Policy

4.1 Token Purchases

Token purchases cannot be cancelled once the payment is processed and tokens are credited to your account. However, you can request a refund within the exception cases mentioned above.

4.2 Account Cancellation

You can cancel your Goalzy account at any time by:

1. Going to Profile Settings in the app
2. Selecting "Delete Account"
3. Confirming the deletion

Note: Account cancellation is permanent and cannot be undone. All your data, including unused tokens, will be permanently deleted. Unused tokens are not refundable upon account cancellation.

5. Refund Request Process

To request a refund, follow these steps:

1. Contact Support: Email us at info.appsetz@gmail.com
2. Provide Information:
   • Payment transaction ID (from Razorpay receipt)
   • Date and time of purchase
   • Amount paid
   • Your account email
   • Reason for refund request
3. Review Process: We will review your request within 5-7 business days
4. Decision Notification: You will be notified via email about the decision
5. Refund Processing: If approved, refunds will be processed to the original payment method within 7-14 business days

6. Refund Processing Time

Total time from request to refund appearing in your account: 15-26 business days

7. Chargebacks and Disputes

If you initiate a chargeback or dispute a payment with your bank or payment provider:

• Your account may be temporarily suspended pending investigation
• Tokens associated with the disputed payment may be revoked
• We will work with you and the payment processor to resolve the issue
• If the chargeback is found to be invalid, your account may be permanently terminated

Important: We strongly encourage you to contact our support team first to resolve any payment issues before initiating a chargeback. This helps us resolve issues faster and maintain a positive relationship.

8. Token Revocation

In the following cases, we reserve the right to revoke tokens without refund:

• Fraudulent payment methods
• Violation of Terms of Service
• Abuse of the refund policy
• Chargeback disputes found to be invalid

9. Contact for Refund Requests